Step 5 – Create Your ‘Elite’ KPIs

How to Create Your ‘Elite’ KPIs

– to track your success!

In this Step, I’ll show you how to use the right key performance indicators (KPIs) to track the success of your ‘Elite’ business improvement program.

I’ll also show you how to create the only operational KPIs that really matter –
– Thruput Time (TPT),
– Pipeline Lead Time (PLT),
– Thruput Rate (TPR),
– Overall Asset Effectiveness (OAE),
– Right First Time (RFT), and
– Customer Service Level (CSL).

and how to use them sensibly to drive your ‘Elite’ program.

Follow my lead. Do it yourself. All the info is here. And if you do hit a problem, you can contact me for free by email.  

Check out the Table of Contents under the Bonus Content tab or see the full route map here.


You’ll look over my shoulder as I work with the in-house project team in the typical pharma company over seven weeks, to calculate and report these KPIs automatically from their available information systems. And you can do that too.

You’ll see how we involve the shop floor operators in presenting the KPIs in a highly visual way, maintaining them on a daily basis, and using them to drive performance towards their goals, so that you can emulate the approach in your world.

This series of books is like looking over my shoulder as, step by step, I transform a typical pharma manufacturing company and its people from ordinary to ‘Elite’ within a year. That means where their performance, financial success and reputation become such that other people and businesses in the same market sector want to emulate them. They Beat the Competition!

The company is an amalgam of my clients from the US, UK, Europe and the Far East, and what they experienced with me. But it could be any company anywhere. It could reflect your company going through that same transformation experience.

I’ll give you lots of examples and insider tips along the way to make sure you have the best possible chance of success. So, go for it – and enjoy the journey.

Check out my tip on how to change your thinking today here.

All eBooks in the series and the paperback combined edition are available from Amazon.


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